Orders are typically processed and transferred to USPS within 5 business days of purchase (though we ask for up to 14 business days during our large sales and new product launches). Please make sure the address is correct, including your Paypal and Apple Pay address if you checkout with either of those, as an incorrect address may significantly delay your order.
Bundle of Joy Company provides tracking on all orders through USPS.com.
Bundle of Joy Company uses Route Protection on all orders, if this is manually removed by the customer, we cannot ensure the safety of your package. Removing Route Protection from your order will result in 100% customer responsibility if package is lost in transit.
We are unable to accommodate requests to manually combine orders or refund shipping charges. Orders that are combined result in a heavier package, which means more postage is required to ship the order.
Bundle of Joy Company is not responsible for change of address or packages lost or delayed in the mail system. Please contact USPS to file a claim if package has been lost or delivered incorrectly.
If your package is returned to us due to incorrect address you will be charged $5.00 for a new shipping label for redelivery. If customer forfeits order once returned back to us, customer will forfeit shipping + 10% of their order cost for cancelling and restocking fees.