Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Item must have original tags and in the original packaging.
- Sale Items
- Gift cards
-items purchase with discount code
-items purchased with free shipping (in some cases we will honor a return, customer will forfeit $5.00 for return label from their purchase refund. If more than 3+ items from an order are being returned customer will forfeit $10.00 for return label from their purchase refund.)
-To complete your return, we require a receipt or proof of purchase.
-Once return label is issued, customer has 10 business days to hand over to postal service to show it has been scanned in, after 10 business days the return label will be voided
-Please do not send your purchase back to the manufacturer.
•There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error (damaged items need to be reported within 10 days of receiving item to be applicable for a return)
- Any item that is returned more than 30 days after delivery
-Any items purchased during a sale or with a discount code are Final Sale items and are not eligible for returns or refunds
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Customer will be deducted the shipping cost of the return label from their refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All flash sales or items purchased under a ‘sale’ cannot be refunded or returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Items need to be inspected upon delivery. Damaged items need to be reported within 10 days of receiving the item to be eligible for replacement. If you need to exchange an item for the same item, send us an email at firstname.lastname@example.org and send your item to: Bundle of Joy LLC, 2705 Sandal Walk, Pearland TX 77584, United States.
Cancelling an order (if applicable)
If customer needs to cancel an order there will be a 10% restocking fee deducted from the refund of the cancelled order. Customer must contact email@example.com within 12 hours of the order being placed to be eligible for cancellation. If order has been shipped, order cannot be cancelled. This will now be considered a return, please refer to return policy.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed or mailed to you.
All preorder items are final sale. No refunds/exchanges or cancellations will be available as once the item is purchased it is made for that specific order/customer. No size changes will be available. Preorders will ship on or before designated ship date listed on the item of purchase. Any ready to sell items purchased with a preorder listing will not be shipped until the preorder ships.
To return your product, you should mail your product to: Bundle of Joy LLC, 2705 Sandal Walk, Pearland TX 77584, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We encourage you to keep Route Protection on your order no matter the cost, to ensure safe shipping.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.